If you discover that the customer didn’t complain about a specific thing but instead was ranting about nothing in particular, that could be a ticket to the bin.
The internet and its many perils…argh. For instance, take a look at emails. Aside from providing us with the luxury of secure communication, you’ve got to deal with those spiteful, hateful and in some cases, inhuman messages. How could someone be that rude? But then, you can’t possibly escape the claws of offensive emails- not if you are involved in email marketing.
Mind your approach